Service Approval

Our online portal for partners and service workshops

To make your work as our service partner much easier, the individual vehicle data of our common customers is displayed in an online service portal, to which you have exclusive access as service partner of ALD Automotive.

At (the portal is only available in German) you can obtain an insight into the currently booked services and the approval limits of our customers at any time by entering just a few vehicle details (registration number, current mileage, last four digits of the chassis number and initial registration). In addition, you will also find implementation regulations, the current billing address and information on goodwill claims. This enables you to issue correct invoices without any problems, which we settle quickly and unbureaucratically.

Your benefits of the approval process:

  • Up-to-dateness: constantly updated vehicle data and implementing rules
  • Safety: high process safety through standardized online process
  • Comfort: user friendliness of the online service portal

The most important questions and answers

The vehicle you are looking for is not found despite complete and correct entry of the data?

There are no services agreed with us. Please invoice the services directly to the customer.

Which information can you find in this portal?

You will find information about the processing guidelines of ALD AutoLeasing D GmbH:

  • on wear-related repairs and maintenance
  • for the replacement of tyres due to wear and tear
  • for the repair of glass and accidental damage

How does the handling for tyre partners of ALD AutoLeasing D GmbH work?

Make your enquiries via the system headquarters or business gateway.

In which case is a quick and smooth invoice processing guaranteed?

Please note the processing instructions in the service portal to ensure a quick and smooth invoice processing by us.

Who can you contact if you have questions?

If you cannot find the answer to a question in the service portal, please send us an e-mail to

Would you like to become a service partner?

Then please contact us at

Call us:
+49 40 471040