In order to ensure the claims of your company, it is important to document the damage and the circumstances of the accident in detail. You will find a vehicle damage report form here and in the service folder. It gives you a good guideline of what to document and record. Pictures of the accident site can also help enforce later claims.
Download Damage report form [PDF]
You can also report damage via our online customer portal MY ALD online (www.myald.de (german)).
Important: Your drivers should immediately contact you as vehicle pool manager in case of damage so you can tell them to whom to report the damage.
You will also find an overview here of how to behave in case of damage:
Information Case of damage [PDF] (german)
In many cases it is avoidable to have to install a completely new windscreen after a rock chip - and the associated loss of time and money. Turn to one of the Germany-wide branches of our partner CARGLASS (german):
* 0.09 Euro/min from German fixed lines, max. 0.42 Euro/min from mobile network