In order to ensure the claims of your employer, it is important to document the damage and the circumstances of the accident in detail. In your service folder and here you will find a vehicle damage report form. It gives you a good guideline of what to document and record. Pictures of the accident site can also help enforce later claims.
Download Damage report form [PDF]
You can also report damage via our online customer portal My ALD online (www.myald.de (german)).
Important: Immediately inform your vehicle pool manager in case of damage. The vehicle pool manager will also tell you to whom to direct the damage report.
Information Case of damage [PDF] (german)
In many cases it is avoidable to have to install a completely new windscreen after a rock chip - and the associated loss of time and money. Turn to one of the Germany-wide branches of our partner CARGLASS (german):
* 0.09 Euro/min from German fixed lines, max. 0.42 Euro/min from mobile network